FAQs

General Service & Process FAQs

What exactly is Casa Care Pros?

We are a homeowner's concierge service, not just a lead generator. We manage your entire project from start to finish, providing vetted pros and constant communication.

What services do you offer?

We offer a wide range of home services, including pressure washing, roofing, HVAC, plumbing, painting, electrical, solar installation, flooring, landscaping, pool service, pest control, deck/fence building, carpet cleaning, and even auto detailing and windshield replacement.

How does the process work from start to finish?

You tell us what you need. 2. We match you with a pre-vetted specialist. 3. We coordinate quotes and scheduling. 4. We stay with you through the project, ensuring clear communication. 5. We follow up after completion to ensure your satisfaction.

How are you different from Angi (formerly Angie's List) or Thumbtack?

Unlike those lead services, we don't just hand you a list of names. We act as your single point of contact, manage the project, and guarantee the work of our vetted professionals. We are with you every step of the way.

Do you serve my area?

We are constantly growing to cover all the US! Please provide your zip code, and we will immediately check if we have a vetted pro in your area.

Contractor & Quality FAQs

How do you vet your contractors?

Our pros undergo a rigorous screening process, including license and insurance verification, background checks, and in-depth interviews to ensure quality and reliability.

Are your contractors licensed and insured?

Yes, rest assured. Every professional we partner with is fully licensed and insured, protecting you and your property.

What happens if I'm not happy with the completed work?

Your satisfaction is our priority. As your concierge, we will mediate and work directly with the pro to resolve any issues to your standard. We stand behind the work we coordinate.

Pricing & Payment FAQs

How do I get a quote?

Once you describe your project, we will coordinate a detailed, free quote from a vetted pro tailored to your specific needs.

Are your quotes free?

Absolutely! There is no cost or obligation to receive a quote for your project.

How does payment work?

Payment terms are handled directly with the Casa Care Pros platform.

We can help facilitate these discussions to ensure a clear and fair agreement for you.

Communication & Support FAQs

What do you mean by "constant communication"?

We provide updates throughout the project—from scheduling to completion. You will always know the status and who to contact, eliminating the stress of chasing down contractors.

Who do I contact if I have a problem during the project?

You contact us! Your Casa Care Pros concierge is your single point of contact for any questions or concerns, day or night.

Do you follow up after the job is done?

Yes, we check in after project completion to ensure you are completely satisfied and that everything is as promised.

Great Team

Meet Our Experience Team

Marketing

Ronald Richards

Marketing

Marvin McKinney

Custoer Service

Corney Adrea

Customer Service

Racheal Macquire

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15k+

Project Completed

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150+

Certified Specialists

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14k+

Satisfied Clients

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86k+

Service Locations

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