What exactly is Casa Care Pros?

Casa Care Pros is a homeowner concierge service, not a lead marketplace.

Instead of sending you a list of contractors, we act as your single point of contact and manage your home projects from start to finish — including coordination, communication, and follow-up.

You get vetted professionals, clear updates, and peace of mind without the stress of managing everything yourself.

What services do you offer?

We coordinate a wide range of home and property services, including:

HVAC & heating

Plumbing & water systems

Electrical work

Landscaping & yard services

Pool service & maintenance

Pest control

Deck & fence building

Carpet & deep cleaning

Junk removal & hauling

Auto detailing & windshield replacement

If it involves maintaining, repairing, or improving your home, we can usually help — and if we can’t, we’ll tell you upfront.

How does the process work from start to finish?

Our process is simple and hands-off for you:

1️⃣ You tell us what you need
2️⃣ We match you with a pre-vetted professional
3️⃣ We coordinate quotes and scheduling
4️⃣ We stay involved throughout the project
5️⃣ We follow up after completion to ensure satisfaction

You always know what’s happening — without chasing contractors or juggling calls.

How are you different from Angi or Thumbtack?

Angi and Thumbtack are lead platforms. They connect you to contractors and step away.

Casa Care Pros is different:

We are your single point of contact

We manage the process, not just introductions

We work only with vetted, trusted professionals

We stay involved from start to finish

We advocate for you if issues arise

You’re never left on your own — we’re with you every step of the way.

Do you serve my area?

We are actively expanding across the U.S.

Simply provide your ZIP code, and we’ll confirm whether we currently have vetted professionals available in your area. If coverage is limited, we’ll let you know right away.

🔧 Contractor & Quality FAQs

How do you vet your contractors?

Every professional in our network goes through a thorough screening process, which may include:

License verification (where required)

Insurance verification

Background checks

Experience review and interviews

Ongoing performance monitoring

We partner only with professionals who meet our standards for quality, reliability, and professionalism.

Are your contractors licensed and insured?

Yes. All professionals we work with are licensed and insured where required by law, helping protect you and your property.

What happens if I’m not happy with the completed work?

Your satisfaction is our priority.

If something isn’t right, you contact us, not the contractor.
We step in, coordinate with the professional, and work to resolve the issue fairly and efficiently.

You’re never left to handle problems alone.

💰 Deposits, Pricing & Payments

Why is a $100 booking deposit required?

The $100 booking deposit confirms your appointment and helps ensure availability with our vetted professionals.

It protects everyone’s time and helps prevent last-minute cancellations or no-shows.

Is the $100 deposit refundable?

Yes — the deposit is fully refundable in the following cases:

✔ After the job is completed
✔ If you cancel at least 24 hours before the scheduled appointment

The deposit is non-refundable for same-day cancellations or no-shows.

Who do I pay for the actual work?

You pay the contractor directly for the completed work.

Casa Care Pros does not collect job payments.
We collect only the refundable booking deposit to confirm your appointment and manage the process.

This keeps payments simple, transparent, and secure.

When is my $100 deposit refunded?

Once the job is completed and confirmed, your $100 booking deposit is refunded back to your original payment method.

Are quotes free?

Yes. Quotes are always free, with no obligation to proceed.

📞 Communication & Support

What do you mean by “constant communication”?

We keep you informed throughout the entire process — from scheduling to completion.

You’ll always know:

What’s happening

Who is assigned

When work is scheduled

What the next step is

No chasing updates. No unanswered calls.

Who do I contact if I have a question or issue?

You contact us.

Your Casa Care Pros concierge is your single point of contact for questions, concerns, or updates — before, during, and after the project.

Do you follow up after the job is done?

Yes.

We check in after completion to confirm:

The work meets expectations

Everything was handled professionally

You’re fully satisfied

Our relationship doesn’t end when the job does.