IMPORTANT PAYMENT & PLATFORM DISCLOSURE

Last Updated: [Dec1/2025]

Payment & Platform Disclosure

Casa Care Pros is a concierge and coordination platform, not a contractor and not a payment processor for full job services.

To confirm serious service requests and secure scheduling, Casa Care Pros collects a $100 refundable reservation deposit at the time of booking.

Once a job is confirmed complete:

The $100 reservation deposit is fully refunded by Casa Care Pros

All remaining job payments are made directly by the Member to the contractor, per the contractor’s invoice or agreement

Casa Care Pros does not collect or process full job payments for contractor services.

Failure to complete or cancel appointments without proper notice may result in forfeiture of the reservation deposit.

1. Membership Plans & Included Home Service Credit

Casa Care Pros offers the following one-time membership service credit packages:

• $500 Membership → Includes $650 in Home Service Credit
• $1,000 Membership → Includes $1,400 in Home Service Credit
• $2,500 Membership → Includes $3,250 in Home Service Credit
• $5,000 Membership → Includes $6,750 in Home Service Credit

Home Service Credit (“Credit”) provides discounted value on eligible services coordinated through Casa Care Pros.

Credit is:

Not cash

Not transferable

Not refundable

2. How Home Service Credit Works

Members may apply up to 20% of a contractor’s final service total as a discount using available Credit.

Example:
A $3,000 job → up to $600 in Credit savings.

Credit:

May be applied across multiple jobs

Remains available until used or expired

Cannot exceed the 20% cap per job

Cannot be exchanged for cash or refunds

Casa Care Pros coordinates Credit eligibility and discount confirmation, but does not replace contractor billing or payment collection.

3. Membership Term & Credit Usage

Casa Care Pros memberships are one-time purchases and do not auto-renew unless explicitly stated otherwise in the future.

Each membership includes Home Service Credit that must be used within the validity period associated with the purchased tier, starting from the date of purchase.

Once Credit is fully used or expires, the Member may repurchase additional Credit or upgrade their Membership at any time.

Unused Credit expires at the end of the applicable validity period and is not refundable or redeemable for cash.

Credit Validity Period by Tier

• $500 Tier –last 12 months
• $1,000 Tier –last 18 months
• $2,500 Tier – last 24 months
• $5,000 Tier –last 36 months

Courtesy Extension

Members who have used at least 25% of their Home Service Credit may request a one-time 6-month courtesy extension prior to expiration.

Approval of any extension is at the sole discretion of Casa Care Pros and is not guaranteed.

4. No Refund Policy (Membership Fees Only)

All membership purchases are final and non-refundable, including:

Unused Credit

Change of mind

Dissatisfaction with contractor pricing or availability

Partial or minimal usage

This policy applies only to the membership purchase.
Reservation deposits are governed separately under the Payment & Platform Disclosure section.

5. Scheduling & Service Providers

Casa Care Pros is a concierge and coordination platform, not a contractor.

All services are performed by independent, licensed, and insured contractors.

Casa Care Pros:

Does not guarantee specific appointment dates

Does not guarantee contractor selection

May replace contractors to maintain service quality

Members agree to provide accurate job details to ensure proper pricing and scheduling.

6. Service Pricing & Credit Application

Contractors independently set pricing based on labor, materials, and job scope.

Casa Care Pros:

Confirms Credit eligibility

Coordinates applicable discounts prior to job completion

All remaining job payments are made directly to the contractor.

Final pricing may vary due to site conditions, materials, or scope changes.

7. Limitations of Home Service Credit

Credit does not apply to:

Permit fees

Material-only purchases

Consultation-only services

Work outside the service area

DIY or advisory services

Tips or gratuities

Jobs not coordinated through Casa Care Pros

8. Liability & Responsibility

Casa Care Pros is not responsible for:

Contractor workmanship

Property damage

Injuries, losses, or delays

Contractor conduct or performance

Workmanship disputes are between the Member and the contractor.
Casa Care Pros may assist as a courtesy but does not guarantee outcomes.

9. Membership Misuse & Termination

Membership may be suspended or terminated without refund if a Member:

Abuses Credit usage

Submits fraudulent claims

Misrepresents job details

Repeatedly cancels confirmed bookings

Engages in abusive or inappropriate conduct

10. Acceptance of Terms

By purchasing a Casa Care Pros Membership, you (“Member”) acknowledge that you have read, understood, and accepted these Terms & Conditions.

Payment constitutes full legal acceptance, whether or not the Member reviews these terms.

If you do not agree, do not complete your purchase.