Last Updated: [Dec1/2025]

By purchasing a Casa Care Pros Membership, you (“Member”) acknowledge and agree that you have read, understood, and accepted all terms listed here.
Completing payment constitutes full legal acceptance of these Terms & Conditions, whether you read them or not.
If you do not agree with these terms, do not complete your purchase.

1. Membership Plans & Included Home Service Credit

Casa Care Pros offers the following one-time membership packages:

• $99 Membership → Includes $500 in Home Service Credit

• $199 Membership → Includes $1,000 in Home Service Credit

• $500 Membership → Includes $2,500 in Home Service Credit

Home Service Credit (“Credit”) is applied only toward discounted service work booked and processed through the Casa Care Pros platform.

Credit is not cash, not transferable, and not refundable.

2. How Member Credits Work

Members may apply up to 10% of any contractor service total as a discount using their Credit.

Example: A $3,000 job = $300 savings (10%).

Remaining Credit stays in the Member’s account until used.

Credits may be applied across multiple service bookings.

Credits do not roll over beyond the active membership period unless Casa Care Pros explicitly states otherwise.

Credits cannot be exchanged for cash or refunds.

3. Membership Term & Renewal

Memberships are one-time purchases with a 12-month active period.

Credit must be used within that 12-month period.

Membership does not auto-renew unless specified by Casa Care Pros in the future.

Members may upgrade or repurchase a new membership at any time.

4. No Refund Policy

All membership purchases are final and non-refundable, including:

Unused Credit

Change of mind

Dissatisfaction with pricing

Inability to schedule services

Dissatisfaction with third-party contractors

Partial or minimal usage of the membership

Once Credit is activated, refunds cannot be issued for any reason.

5. Scheduling & Service Providers

Casa Care Pros is a concierge and coordination platform, not a contractor.

All service work is performed by independent, licensed, and insured contractors.

Contractor availability may vary by area and season.

Casa Care Pros may replace contractors at any time to maintain service quality.

Casa Care Pros does not guarantee specific appointment dates or contractor selection.

Members agree to communicate job details accurately to ensure proper pricing.

6. Service Pricing & Discounts

Contractors set their own pricing based on labor, materials, and job complexity.

Casa Care Pros applies the Member’s 10% discount (using their Credit) once the job quote is confirmed.

Discounted Credit is only applied when payment is processed through Casa Care Pros.

Final pricing may vary from initial quotes due to job conditions.

Members understand that emergency services, specialty work, or high-demand jobs may incur additional charges.

7. Payment Requirement Through Casa Care Pros Platform

All service payments must be processed directly through Casa Care Pros.

This requirement protects Members and ensures proper Credit usage.

A. No direct payments to contractors

Members may NOT pay contractors:

Cash

Check

Zelle

Venmo

PayPal

CashApp

Contractor-owned credit card terminals

Contractor business websites

All payments must go through Casa Care Pros.

B. Why Payments Must Go Through Casa Care Pros

This allows Casa Care Pros to:

Apply the Member’s 10% Credit discount

Protect Members from contractor no-shows

Process refunds for mischarges or billing errors

Assist with disputes between the contractor and Member

Stop unapproved price changes

Ensure project documentation and quality control

Track jobs for customer support and warranty issues

C. Unauthorized Payments Void Protection

If the Member pays a contractor outside the Casa Care Pros platform:

Credit cannot be applied to that job

Credit cannot be refunded or restored

Casa Care Pros cannot assist with disputes

Casa Care Pros is not responsible for contractor no-shows

The job does not qualify for Member protection

Membership may be suspended for repeated violations

D. Contractor Compliance

All contractors agree to:

Accept payment only through Casa Care Pros

Not solicit off-platform payment

Cooperate with dispute investigations

Follow Casa Care Pros’ pricing and quality guidelines

8. Limitations of Membership Credit

Credit does NOT apply to:

Permit fees

Material-only purchases

Consultation-only services

Work performed outside the Member’s service area

DIY help or advice

Tips or gratuities

Jobs not booked through Casa Care Pros

9. Liability & Responsibility

Casa Care Pros is not liable for:

Contractor workmanship

Property damage caused by contractors

Injury, loss, or damages from service work

Delays or cancellations

Miscommunications between Member and contractor

Contractor performance or behavior

Members agree to resolve workmanship disputes directly with the contractor.
Casa Care Pros may assist as a courtesy but does not guarantee outcomes.

10. Membership Misuse & Termination

Membership may be suspended or terminated without refund if a Member:

Pays contractors directly

Attempts to resell or transfer Credit

Abuses discounts or submits fraudulent claims

Engages in abusive communication

Misrepresents job details

Repeatedly cancels scheduled appointments

Attempts to bypass Casa Care Pros policies

11. Acceptance of Terms

By purchasing a membership, the Member agrees to all Terms & Conditions, including all policies related to:

Credit usage

Payment requirements

Refund rules

Scheduling

Contractor relationships

Liability limitations

Membership duration

Payment = Legal Acceptance, whether the Member reads these terms or not.